For some reason there seems to be dozens of companies out there trying to convince lawyers and law firms that they need to improve their client intake. On the one hand, I get it: firms tend to be looking for more and better clients, they spend good money on marketing efforts to attract those...

My theme for the week has been the importance of inaction. We humans, especially Americans, are conditioned for a bias towards action. But a growing body of evidence lends credence to the ideas that conscious observation is better than intervention, and the best solution to a problem often comes...

Note: This is an excerpt from the article I prepared with Kenton Brice for our 2021 ABA Techshow presentation on Slack vs. Teams for law firms. We thought the assigned topic was too simple, so we expanded it into a broader discussion of how to evaluate legal tech. This post is part 3....

Note: This is an excerpt from the article I prepared with Kenton Brice for our 2021 ABA Techshow presentation on Slack vs. Teams for law firms. We thought the assigned topic was too simple, so we expanded it into a broader discussion of how to evaluate legal tech. This post is part 2....

Since my post on legal project management, I’ve heard a lot of stories about LPM initiatives that didn’t deliver as promised. Because I argue that Agile project management is superior to traditional (or waterfall) project management for legal work, much of the discussion has...