007. Don’t Let Efficiency Destroy Customer Value

Streamlining processes in your law practice makes sense. It saves you and your team precious time and energy and keeps the backend running smoothly. However, optimizing a system for efficiency doesn’t always go down well with clients. In fact, it can reduce customer...

006. What Clients Really Want from Lawyers

When somebody hires a lawyer, what are they really looking for? One mainstay of being an Agile Attorney is delivering customer value consistently, so how do you invest your time and experience in your practice now to create an environment that prioritizes client value...

005. Close the Closable: Finding Balance in Your Caseload

Do you have numerous cases close to being completed but, because they are no longer urgent, they sit among the rest of your work and make you feel overwhelmed by all there is to do? Many firms overlook addressing this common issue as an opportunity to reduce the total...

004. Kanban Board Essentials for Lawyers

There is a wealth of tools out there designed to streamline your workflow, easy to pick up and capable of adapting in countless ways as you master them. A personal favorite of mine is the Kanban board. We’ll explore various board types, identifying the one that...