by admin | Jun 9, 2017 | Get Better Clients
Back in my software industry days, our company president (the wonderful Sally Von Bargen) was ahead of her time when it came to a relentless focus on customer experience. Her term: Outrageous Customer Service. She was also fond of pithy management one-liners that,...
by admin | May 31, 2017 | Legal Business Models
I know things have been quiet on this site for awhile, and I have a simple explanation—I took a job. And not just any job: in early 2016 I was asked to head up the legal project management and process improvement function for an AmLaw 150 law firm. For a guy who bills...
by admin | Apr 17, 2017 | Productivity
I occasionally browse r/lawyers on Reddit for various Legal Ops questions, and the other day I answered this one: For the past few years, I’ve been an associate at a small 4-attorney firm, my first out of law school. No support staff beyond a receptionist and a...
by admin | Dec 7, 2016 | Improve Your Strategy
Lately I’ve been thinking about what I see as one of the great shortcomings of the way we lawyers approach problem solving, i.e. our proud tradition of following the Case Method and tenets like stare decisis and adherence to precedent. These tools all have...
by admin | Nov 29, 2016 | Future of Law
//embedr.flickr.com/assets/client-code.js The following is a post I made on Facebook shortly after the November 2016 election. It is something of a quick-take, but I think the ideas below—especially: The correlation between the Access to Justice/Access to Legal...
