Update April 4, 2020: Zoom has been under quite the microscope this past week, and there's no shortage of reports about its various shortcomings. Be sure to read all the way to the bottom of this post (there are two updates) to get the whole picture. But I stand by this punchline: If you know...

Last week I was honored to give the kickoff keynote for the Portland node of the Global Legal Hackathon. The hackathon itself was to follow two tracks, Business of Law and Access to Justice, but I made my case that there are plenty of opportunities to cover both of those topics with product or...

Capturing an authentic, purpose-driven mission statement can have surprising benefits for your entire law practice or law firm. While most people think of a mission as something you do for marketing, studies have shown that purpose-oriented organizations outperform the competition when it comes...

Agile as a comprehensive methodology is fairly new. Although many concepts that are now considered Agile predate the term, we can trace the unified theory to a gathering of software developers and technology managers in early 2001. Frustrated by traditional methods for managing software projects,...

I’m a big fan of flat fees. They do a much better job (than hourly billing) at aligning the interests of the client and her legal team. And, when done correctly, they can simultaneously improve profitability of the work and allow the legal team to scale-up to serve more clients (at that...